Terms and conditions
Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.
These terms apply when you use pigears.irish and when you buy from us. Using the site means you accept them. We can change them, and the version on this page at the time you order is the one that applies to that order.
Who you are buying from
Pig Ears Company Ireland is a division of Caruso Consulting Co Ltd, Company registration (Thailand) 0765554000332. Our ireland administration office is Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin D02 VN88, Ireland, and our registered address is 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Both are on the contact page.
Orders and prices
- Prices are in euro and are shown on the product page and in the cart before you pay. The total in the cart is the total you pay.
- Delivery is added at the cart, at the rates on our shipping page.
- An order is an offer to buy. It is accepted when we confirm it by email, and we can decline an order, for example where a price or a stock level is wrong. If we decline an order you have paid for, we refund you in full.
- Pig ears are sold in packs of 12, 50 and 100. The toy is sold singly.
Delivery
Orders are handled in 24 to 48 hours and then take five to seven days, varying by location. If we cannot deliver in the time we have told you, or within 30 days where no time was given, we will contact you and you can agree to the delay or cancel for a full refund.
Your right to withdraw, and returns
Irish and EU law give you 14 days from delivery to withdraw from an online purchase without giving a reason, and our own policy also accepts returns within 15 days of purchase. Our refunds and returns policy is part of these terms and sets out how both work, including the hygiene exception for opened food.
Using this site
The text, images, illustrations and other material on this site are for your own personal, non-commercial use. Do not copy, redistribute, sell or republish them without our written permission, and do not use the site on behalf of another business without asking us first.
Do not upload or transmit anything through this site that carries harmful code, that is defamatory, obscene or discriminatory, or that infringes anyone's copyright, trademark or other rights.
You need to be 18 or older to buy from us. If you are under 18, use the site only with a parent or guardian.
What we sell, and what it is for
Pig ears are a complementary treat for dogs, not a meal and not a medicine. We make no health, veterinary, dental or nutritional claim for anything sold here. Give a chew under supervision and take it away once it is small enough to swallow. The plush toy is a toy rather than a chew.
Liability
We are responsible for what the law makes us responsible for and no less. We are not liable for loss that was not foreseeable or for business losses. Nothing here limits liability for death or personal injury caused by our negligence, or for fraud, and nothing here affects your rights under the Consumer Rights Act 2022. The limited liability and indemnity page sets out the detail.
Governing law
These terms are governed by the law of Ireland. If you live in Ireland you can bring a claim in the Irish courts, including the small claims procedure of the District Court. If you live elsewhere in the EU, you also keep the protection of the consumer law of the country you live in.