Shipping

Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

Where we deliver

We deliver right across Ireland. Delivery times are the same wherever you are.

What delivery costs

Delivery is free on orders of €75 or more. Below that, a flat €25 delivery charge applies. The charge is shown in your basket before you pay, so nothing is added at the last step.

Below €75 there is one rate, and it is the €25 above. Once your order is over €75 delivery is free, and you can still choose to pay €25 for the express service if you want it.

How long it takes

Orders are handled and processed in 24 to 48 hours. After that, delivery takes 5 to 7 days and the time varies by location, so allow about a week in total. Those are the figures this store has always published and they are what we will keep to.

Our delivery partners

Tracking

Every order is sent tracked. You will get an email with a tracking number once your order has actually shipped. We do not have a tracking code before the parcel is collected, so there is nothing to send you before then.

Once you have your number you can follow the parcel on our order tracking page.

Parcels in one order

For logistical reasons, items in the same purchase may be sent in separate packages. If one turns up and another has not, give it a day before you worry, and email us if it is longer than that.

If it does not arrive

Email theteam@customersupport.care with your order number and we will chase the courier with you. If we cannot deliver in the time we told you, or within 30 days where no time was given, you can agree to the delay or cancel for a full refund.