{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across Ireland on orders of €75 or more; a flat €25 delivery charge applies below that. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days.",
    "content": "Shipping Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Where we deliver We deliver right across Ireland. Delivery times are the same wherever you are. What delivery costs Delivery is free on orders of €75 or more. Below that, a flat €25 delivery charge applies. The charge is shown in your basket before you pay, so nothing is added at the last step. Below €75 there is one rate, and it is the €25 above. Once your order is over €75 delivery is free, and you can still choose to pay €25 for the express service if you want it. How long it takes Orders are handled and processed in 24 to 48 hours. After that, delivery takes 5 to 7 days and the time varies by location, so allow about a week in total. Those are the figures this store has always published and they are what we will keep to. Our delivery partners Tracking Every order is sent tracked. You will get an email with a tracking number once your order has actually shipped. We do not have a tracking code before the parcel is collected, so there is nothing to send you before then. Once you have your number you can follow the parcel on our order tracking page. Parcels in one order For logistical reasons, items in the same purchase may be sent in separate packages. If one turns up and another has not, give it a day before you worry, and email us if it is longer than that. If it does not arrive Email theteam@customersupport.care with your order number and we will chase the courier with you. If we cannot deliver in the time we told you, or within 30 days where no time was given, you can agree to the delay or cancel for a full refund. $",
    "url": "https://pigears.irish/shipping"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "14 days from delivery to withdraw from an online purchase under Irish and EU law (Consumer Rights Act 2022), or 15 days from purchase under this shop's own policy, whichever is later. The customer pays return postage on a change of mind; the refund covers the price and the standard delivery charge. A sealed bag of treats opened after delivery cannot be returned, for hygiene reasons. Orders can be cancelled free of charge until they ship. No handling fee and no cancellation fee. Damaged, faulty or misdescribed goods are put right at the shop's cost.",
    "content": "Refunds and returns Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Changing your mind: 14 days from delivery Irish and EU law give you 14 days from the day your order is delivered to withdraw from the purchase, without giving a reason. Our own policy also accepts returns within 15 days of purchase. Whichever of the two gives you longer applies. To withdraw, tell us before the period ends. An email to theteam@customersupport.care with your order number is enough, or you can use the model form below. Then send the item back within 14 days of telling us, using a tracked service. Treats and hygiene Pig ears are food. If a sealed bag has been opened after delivery, it cannot be returned under the 14 day right, because the law excludes sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. An unopened bag can be returned in the normal way. The squeaky toy is not food. It can be returned under the 14 day right like anything else. What you pay and what we refund You pay the cost of posting the item back to us. We refund the price you paid and the standard delivery charge. If you chose Express Delivery when free delivery was available, the extra you paid for express is not refunded. There is no handling fee and no restocking fee. The refund goes back to the card or PayPal account you paid with, or is held as credit against a future order if you ask for that. We make it within 14 days of your telling us you are withdrawing, and we may wait until the item is back or you show us it has been sent. In practice we process a refund within 24 to 48 hours of the item arriving. Your bank then takes its own few days. The condition of the item Please send it back unused, with your order confirmation or other proof of purchase from this website, and in its original packaging if you still have it. You may handle an item as you would in a shop to see what it is like. If it has been used beyond that, the law lets us reduce the refund by the loss in value. We cannot accept returns of items bought from other retailers. Cancelling before it ships You can cancel free of charge until the order ships. Most orders ship within 24 hours, so email us within 12 hours of ordering to be sure of catching it. Once it has shipped, the 14 day right above applies instead. Faulty, damaged or incorrect items This applies to everything we sell and nothing above affects it. If your order arrives damaged, has parts missing, is not as described, or is not what you ordered, email us straight away with the order number and a photograph. We replace it or refund you at no cost to you, and we pay the return postage. If an order does not arrive, tell us and we will chase it with the courier. Your rights under the Consumer Rights Act 2022 are not affected by anything on this page: goods must match their description, be fit for their purpose and be of satisfactory quality. Model withdrawal form Complete and return this form only if you wish to withdraw from the contract. You can copy it into an email. To: Pig Ears Company Ireland, Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin D02 VN88, Ireland. Email: theteam@customersupport.care I hereby give notice that I withdraw from my contract of sale of the following goods: [item] Ordered on [date] / received on [date] Name: [your name]. Address: [your address]. Date: [date] Who you are dealing with Pig Ears Company Ireland, a division of Caruso Consulting Co Ltd. Ireland administration office: Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin D02 VN88, Ireland. Registered address: 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Email theteam@customersupport.care . Our complaints policy sets out how to escalate if we have not put something right. $",
    "url": "https://pigears.irish/refunds-and-returns"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Pig Ears Company Ireland collects, uses, shares and protects your personal information, including cookies and analytics.",
    "content": "Privacy policy Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Who is responsible for your information Pig Ears Company Ireland, a division of Caruso Consulting Co Ltd. Ireland administration office: Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin D02 VN88, Ireland. Registered address: 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Email theteam@customersupport.care . We are the controller of the personal data described here. What we collect, and why Order details : your name, email address, delivery address and phone number, and what you bought. We need these to take and deliver the order. Payment : handled by Stripe or PayPal on their own services. We never see or store your full card number. Support : anything you send us by email or through the contact form, kept with the order so the next person to read it has the context. Analytics : Google Analytics 4, which in Ireland stores no analytics or advertising cookies until you accept them. The lawful basis is the contract with you for orders and support, our legal obligations for business records, our legitimate interest in running a secure shop, and your consent for optional analytics and advertising cookies. Who we share it with Stripe and PayPal, to take the payment. Resend, to send you the order confirmation. Supabase, which holds the order record. Vercel, which hosts the site. The courier, to deliver the parcel. We do not sell personal data. Transfers outside the EEA Some of these providers, and our own team, process information outside the European Economic Area. Where they do, we rely on an adequacy decision or the European Commission's standard contractual clauses. How long we keep it Order and payment records are kept for six years, as Irish law requires for business records. Support email is kept with the order. Other information is kept only as long as it is needed for the purpose it was collected for. Your rights You can ask for a copy of your information, have it corrected or erased, restrict or object to how we use it, take it with you, and withdraw consent at any time. Email theteam@customersupport.care and we will answer within one month. We will not charge you for asking. You can also complain to the Data Protection Commission at dataprotection.ie . Cookies Essential browser storage keeps your basket and your cookie choice. Analytics and advertising cookies are set only after you accept them. See the cookie policy . Children This shop is not directed at children and we do not knowingly collect information from anyone under 16. $",
    "url": "https://pigears.irish/privacy-policy"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Pig Ears Company Ireland.",
    "content": "Terms and conditions Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. These terms apply when you use pigears.irish and when you buy from us. Using the site means you accept them. We can change them, and the version on this page at the time you order is the one that applies to that order. Who you are buying from Pig Ears Company Ireland is a division of Caruso Consulting Co Ltd, Company registration (Thailand) 0765554000332. Our ireland administration office is Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin D02 VN88, Ireland, and our registered address is 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Both are on the contact page . Orders and prices Prices are in euro and are shown on the product page and in the cart before you pay. The total in the cart is the total you pay. Delivery is added at the cart, at the rates on our shipping page . An order is an offer to buy. It is accepted when we confirm it by email, and we can decline an order, for example where a price or a stock level is wrong. If we decline an order you have paid for, we refund you in full. Pig ears are sold in packs of 12, 50 and 100. The toy is sold singly. Delivery Orders are handled in 24 to 48 hours and then take five to seven days, varying by location. If we cannot deliver in the time we have told you, or within 30 days where no time was given, we will contact you and you can agree to the delay or cancel for a full refund. Your right to withdraw, and returns Irish and EU law give you 14 days from delivery to withdraw from an online purchase without giving a reason, and our own policy also accepts returns within 15 days of purchase. Our refunds and returns policy is part of these terms and sets out how both work, including the hygiene exception for opened food. Using this site The text, images, illustrations and other material on this site are for your own personal, non-commercial use. Do not copy, redistribute, sell or republish them without our written permission, and do not use the site on behalf of another business without asking us first. Do not upload or transmit anything through this site that carries harmful code, that is defamatory, obscene or discriminatory, or that infringes anyone's copyright, trademark or other rights. You need to be 18 or older to buy from us. If you are under 18, use the site only with a parent or guardian. What we sell, and what it is for Pig ears are a complementary treat for dogs, not a meal and not a medicine. We make no health, veterinary, dental or nutritional claim for anything sold here. Give a chew under supervision and take it away once it is small enough to swallow. The plush toy is a toy rather than a chew. Liability We are responsible for what the law makes us responsible for and no less. We are not liable for loss that was not foreseeable or for business losses. Nothing here limits liability for death or personal injury caused by our negligence, or for fraud, and nothing here affects your rights under the Consumer Rights Act 2022. The limited liability and indemnity page sets out the detail. Governing law These terms are governed by the law of Ireland. If you live in Ireland you can bring a claim in the Irish courts, including the small claims procedure of the District Court. If you live elsewhere in the EU, you also keep the protection of the consumer law of the country you live in. $",
    "url": "https://pigears.irish/terms-and-conditions"
  }
}